Warranty, Shipping and Returns
Clear information on delivery, returns and support for 4D Cricket orders.
This page is a quick summary. Our full Shipping & Delivery Policy and Returns & Refund Policy contain the complete customer information.
Stock orders and UK delivery
In-stock orders are normally dispatched within 1–2 working days. Delivery options and charges are calculated and displayed at checkout.
Cricket bats are normally sent using a tracked parcel service such as Parcelforce Express48. Smaller items such as grips and stickers may be sent by Royal Mail Large Letter where suitable.
Sending a bat to us for repair
Please book or confirm your repair before sending your bat. If you arrange the courier or postal service yourself, the bat remains your responsibility until it is delivered to 4D Cricket. We recommend tracked and adequately insured postage.
Read the full posting and drop-off guidance.
Returning your repaired bat
Where 4D Cricket arranges the return delivery after repair, we are responsible for the bat while it is in transit until it is delivered to you or your authorised recipient. If a return parcel arranged by us is lost or damaged, contact us and we will handle the carrier claim.
Lost or damaged shop orders
If an order being delivered by a carrier arranged by 4D Cricket is lost or arrives damaged, contact us directly. We will deal with the carrier and arrange the appropriate resolution. Please keep any packaging and take photos of transit damage where possible.
Returns
Eligible standard products have an additional 30-day voluntary return window. Items must be unused and unaltered to qualify for that additional policy.
New cricket bats: a bat is not eligible for the voluntary 30-day return once it shows signs of use or preparation, including ball marks, match or training use, mallet dents or knocking-in marks. Statutory rights for faulty or misdescribed goods are unaffected.
Used and refurbished bats: these are not included in our additional 30-day change-of-mind policy. Statutory online cancellation rights and rights relating to faulty or misdescribed goods continue to apply where required.
Custom teamwear: custom or personalised items made to an approved order are normally excluded from change-of-mind returns. Faulty, incorrect or misdescribed goods remain covered by your statutory rights.
Read the full Returns & Refund Policy.
One-year new-bat repair guarantee
Every new cricket bat purchased directly from 4D Cricket includes one year of free repair support for repairable damage arising during normal cricket use. Claims are assessed before work begins, and exclusions apply for issues such as water damage, spikes, poor storage, improper use and damage that is not reasonably repairable.
Preparation requirements vary between bats. Follow the preparation advice supplied or recommended for your particular bat before hard-ball use; no preparation makes natural willow unbreakable.
Repair and teamwear timings
Most bat repairs are typically completed within 5–10 working days from receipt, depending on repair type and workload.
Custom teamwear is typically produced within approximately 4–6 weeks from final artwork approval, confirmed sizes and quantities, and full payment.
International delivery
International delivery is available only to destinations enabled at checkout. Current services and charges are shown during checkout; import duties, taxes or customs charges may also apply depending on the destination.
Contact 4D Cricket
Email: lewis@4dcricket.co.uk
Phone / WhatsApp: 07502 333238