Warranty, Shipping and Returns

Shipping Guidelines

For small items that fit within the dimensions of a large letter, we primarily utilize Royal Mail's standard service, which does not include tracking.

For bulkier orders, we typically dispatch them through Evri or DPD based on the parcel's weight, with DPD handling the heavier packages. These shipments are accompanied by detailed tracking information.

Should you opt for expedited shipping, we dispatch through either Evri or DPD. Please note that we cannot assure collection on the same day for orders placed after 11am. Both carriers promise a delivery timeframe of 1-2 days for their express services. Although delivery usually occurs within one day, there are instances where it might extend to two days.

Our goal is to send out all orders placed before 11am on that same business day.

For customers in the UK, delivery fees are integrated into the product price. Nonetheless, we subtract the original shipping cost from refunds during the refund process.

For undelivered packages due to incorrect address information provided by the customer or if the delivery is refused, there is a £3 fee to resend the package once it is returned to us.

Pick-Up Options

Customers choosing to pick up their orders from our location can do so within a 7-day window starting from the date the pick-up notification email is sent. While most items will be ready for pick-up within one business day, some may require additional time. If you're unable to pick up your order within the specified period, please inform us, or we will cancel and refund your order. Please communicate your intended pick-up time so we can prepare your order accordingly.

International Delivery

We are set up to handle international orders through our website. If you're ordering from outside the UK, please reach out to us with the details of your order so we can provide you with a tailored shipping estimate.

Warranty

We are committed to providing high-quality products and ensuring your satisfaction. To that end, we offer a comprehensive 30-Day Warranty on all our products, underlining our confidence in their quality and durability. This warranty is provided to the original purchaser against manufacturing defects and workmanship from the date of purchase.

What is Covered:

• Manufacturing Defects: Any defects in the product materials or workmanship, which affect the intended use.
• Product Failure: Unexpected product failure under normal usage conditions.

What is Not Covered:

• Normal Wear and Tear: Damage that naturally and inevitably occurs as a result of normal wear or aging.
• Improper Use or Abuse: Damage resulting from misuse, abuse, unauthorized modifications or repairs, and accidents.
• Lost or Stolen Items: This warranty does not cover products that are lost or stolen.

Warranty Period:

• The warranty period is 30 days from the original date of purchase.

How to Make a Warranty Claim:

1. Proof of Purchase: Keep your purchase receipt. Proof of purchase is required to validate the warranty period.
2. Contact Us: Reach out to our Customer Service team via our official website or customer service hotline. Provide a detailed description of the issue and attach any relevant photos or videos.
3. Product Evaluation: Our team will evaluate your claim to determine if it falls under our warranty coverage. This process may involve sending the product to us for inspection.
4. Resolution: If your claim is approved, we will repair, replace, or refund the product at our discretion. Please note that replacement products may be of equal or greater value but may not be the exact model of the original purchase.

Limitations:

• This warranty is limited to the repair, replacement, or refund of the original product only and does not cover any other expenses related to the claim, such as shipping costs.
• The warranty is only valid for products purchased from authorized 4D Cricket dealers or directly from our official website.

Customer Satisfaction:

Our goal is your complete satisfaction. If you have any concerns or questions regarding our products or this warranty, please don't hesitate to contact us. We are here to support you every step of the way.

Return and Exchange Policy